Your Questions, Answered

Sizing & Fabric Care

Detailed advice on finding your perfect contemporary silhouette and preserving our delicate hand-loomed silks.

Shipping & Delivery

Information regarding transit times, international customs, and tracking your order from Mumbai to your doorstep.

Payments & Security

Review our secure checkout options, local payment methods, and flexible Cash on Delivery services.

How do I find my perfect fit?

How should I care for my silk?

What are your shipping timelines?

Our garments feature contemporary, relaxed silhouettes. Please refer to our detailed sizing chart on each product page, or opt for custom tailoring for a bespoke fit hand-tailored to your exact measurements.

To preserve the natural luster and delicate drape of our hand-loomed silk and breathable cottons, we recommend professional dry cleaning only. Store in a cool, dry place away from direct sunlight.

We offer complimentary shipping across India. Domestic deliveries arrive within five to seven business days, while international shipments take eight to twelve business days depending on customs clearance.

How do I track my shipment?

Which payment methods are accepted?

Are international payments secure?

Once dispatched, a tracking link is sent via email and SMS. You can monitor its journey directly or log into your Kora Heritage account to view live status updates.

We partner with Razorpay to provide secure checkouts. We accept all major credit cards, net banking, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery across select pin codes.

Yes, all transactions are processed through secure, encrypted gateways. International customers can pay seamlessly using major global credit cards or PayPal in their local currency.

Still have questions?

Our dedicated customer care team is here to assist you with sizing, custom orders, or shipping inquiries.